Privacy Policy

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Who we are

This website is run by Mahala Agro Foods, a spice and agricultural products business based in Bharatpur, Rajasthan, India, with a contact in California, USA.

When this policy says “we”, “us” or “our”, it means Mahala Agro Foods.

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Information we collect

When you send an enquiry or sample request through our enquiry form, we collect your name, email address, phone number (with the country you select), your message and whether you would like a sample.

If you email or call us instead, we receive the details you choose to share, such as your email address, phone number and the content of your message.

If you join our mailing list, we collect your email address.

We do not offer accounts or online payments, so we never ask for passwords or payment card details.

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How we use your information

We use your information only to reply to your enquiry, understand your requirement, prepare a quotation or sample, and follow up on that enquiry.

If you join our mailing list, we use your email address only to send you news about new spices, farmer stories and offers. You can unsubscribe at any time by emailing privacy@mahalaagrofoods.com, or with the unsubscribe link in any email we send.

We do not send you marketing emails unless you ask us to, and we do not sell, rent or trade your information.

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Service providers we use

We use a small number of trusted providers to run the website and handle enquiries: Vercel (website hosting and visitor statistics, United States), Neon (secure storage of enquiries, United States), Brevo (delivering enquiry notifications to our team), Google Workspace (our email), Cloudflare Turnstile (a privacy-friendly security check on the enquiry form that tells people from automated spam, without advertising cookies) and, only if you accept analytics cookies, Google Analytics (website statistics, Google LLC).

These providers process information on our behalf and may store it in countries other than your own. They are not allowed to use it for their own purposes.

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Cookies, storage and analytics

We do not use advertising cookies. We use Vercel Web Analytics to count page visits and see which pages are most useful. It does not use cookies, does not store your IP address and does not identify you; we only see totals, such as how many people visited a page. It also records the approximate region and city a visit comes from and the first page visited, worked out from the connection without storing your IP address.

Google Analytics. Google Analytics sets cookies (such as _ga) to recognise repeat visits and collects information like the pages you view, how you arrived (for example from a search engine), your approximate location and the type of device and browser you use. Google Analytics does not log or store IP addresses, and we do not use it for advertising or to identify you. Whether it runs depends on where you are visiting from:

• In the United States: Google Analytics is on when you arrive, and a notice at the bottom of the page lets you turn it off. If you click “Decline”, it stops and its cookies are removed. If your browser sends a Global Privacy Control signal, we treat that as “Decline” and do not load it.
• Everywhere else (including the European Union, the United Kingdom and India), and whenever we cannot tell where you are visiting from: we ask first, and load Google Analytics only if you click “Accept”. If you click “Decline”, it is not loaded and no analytics cookies are set.

We work out which applies from the country of your connection, which our hosting provider supplies; we do not store it for this purpose.

You can change your choice at any time with the Cookie settings link at the bottom of every page, delete the cookies in your browser settings, or install Google’s Analytics opt-out browser add-on.

So the website works offline and loads faster, your browser keeps copies of our public pages on your device. These copies contain no personal information, and you can remove them by clearing your browser’s site data.

Our hosting provider keeps standard technical logs, such as IP addresses and browser type, for a short time to keep the website secure and running.

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How we protect your information

Information you send through the website travels over an encrypted (HTTPS) connection and is stored with a provider that encrypts data at rest.

Only the people at Mahala Agro Foods who handle enquiries can access it.

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How long we keep your information

We keep enquiry information for 1 year from your last contact with us, and then delete it. We keep your mailing-list email address until you unsubscribe.

If your enquiry leads to an ongoing business relationship or contract, or the law requires us to keep certain records, we keep only what is needed for that purpose and for as long as it is needed.

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Your choices and rights

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. You can also ask us to stop contacting you at any time.

Email privacy@mahalaagrofoods.com with your request. We may need to confirm your identity before acting on it, and we aim to respond within 30 days.

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Children

Our website is intended for businesses. It is not directed at children, and we do not knowingly collect information from anyone under 18.

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Changes to this policy

We may update this policy when our website or the way we handle information changes. The date at the top of this page shows when it last changed.

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Contact us

For any privacy question or request, email privacy@mahalaagrofoods.com. For anything else, use our enquiry page.

Related page: Website Terms